Shipping policy
If you are not satisfied with your product order, please contact orders@wemyssfamilyspirits.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
SHOPPING & FULFILLMENT OF ORDERS
Please be advised that order payment processing and order fulfilment are facilitated through a third-party retailer.
SHIPPING RATES
We’ve made shipping simple and transparent!
Note: For reference, 1 bottle = roughly 3 lb.
| Order Weight (Bottles) | Shipping Cost |
|---|---|
| 1 lb – 12 lb (1–4 bottles) | $10.00 |
| 13 lb – 24 lb (5-8 bottles) | $34.00 |
| 25 lb – 36 lb (9-12 bottles) | $51.00 |
| 37 lb – 48 lb (13-17 bottles) | $68.00 |
| 49 lb – 60 lb (18-21 bottles) | $85.00 |
If you have any questions about shipping or need assistance, feel free to contact us.
WHERE WE SHIP TO
This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for:
- Alabama
- Arkansas
- Michigan
- Mississippi
- North Dakota
- South Carolina
- South Dakota
- Tennessee
- Virginia
- Utah
NOTE: All shipments containing alcohol require an adult (21 years or older) signature upon delivery!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package. Keep a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your order during normal business hours, we recommend:
- Having it shipped to your place of work, or
- Opting to have your shipment held at the nearest FedEx or UPS pick-up location.
SHIPPING TIME FRAME & TRACKING
When your package has been created with a shipping label and sent out into the mail stream, you will receive an email notification with tracking information.
- Orders are shipped from fulfillment centers in CT, NY, and FL and generally take 1-7 business days for delivery when shipped ground.
- Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states.
- An online order can take up to 7-14 business days to be delivered depending on the carrier and the shipping address.
If it has been more than 3 business days and you have not received a tracking email, please contact orders@wemyssfamilyspirits.com for assistance.
Recommendation: Place orders early in the week to reduce the chance of your order sitting in a shipping warehouse over the weekend.
DELIVERY TIMES
- In-state shipping: 24-48 business hours
- Out-of-state shipping: 5-7 business days
SHIPPING CARRIERS
Kingsbarns Distillery assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to placing your order and ensure someone will be available to receive the package upon delivery.
The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.